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A self-managed team or self-directed team is a small self-organized group of employees whose members determine, plan, and manage their day-to-day activities under reduced or no supervision.
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A cross-functional team is a team composed of employees from different departments or functions.
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A virtual team is composed of members who are geographically dispersed, often interacting by electronic means (such as e-mail, videoconferencing, and social networking) and engaged in interdependent tasks.
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A global team is made up of people from different nationalities operating in multiple countries.
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Some important team composition factors include team role, size, ability, personality and diversity.
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One of the most important composition factors to a team’s effectiveness is the concept of team role. A team role is the tendency for members to behave, contribute and relate with others in a particular way.
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These include technical skills, problem-solving skills, interpersonal skills and organizational skills.
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Technical skills in a specific discipline such as finance or market research.
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Being able to analyze difficult situations and to craft solutions.
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Especially the ability to collaborate with others effectively.
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Organizational skills including networking, communicating well with other parts of the firm, ability to navigate political landscape, and to avoid conflict.
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The five stage model includes the forming stage, the storming stage, the norming stage, the performing stage and the adjourning stage.
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The forming stage is when the team is formed and members get acquainted and oriented to the task and to each other. They learn what is expected and what is acceptable, i.e. the grand rules.
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The storming stage is marked by competition and conflict as members may disagree on the team’s mission and goals or how to achieve them. The team leader should guide the team towards clear goals and agreements to reach the team’s objectives.
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The norming stage is reached when conflict is resolved and agreements about the roles of members, values, and acceptable behaviors are reached.
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The performing stage is reaching a productive stage where members are committed to the team’s mission.
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The adjourning stage is the last stage when the team is finishing its job. If it is a temporary team then it prepares to disband.
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A team develops a certain level of team cohesiveness which is the extent to which members remain united and committed to the team’s goals. High cohesiveness is generally considered positive as members have high interaction and communications with each other and are more committed to the team.
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A team also develops team norms as it goes through the stages of team development. Team norms are a set of guidelines or expectations shared by team members such as norms that focus on team effort and performance. In other words, they set the foundation for how the team operates and how members behave.
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Conflict is defined by the Business Dictionary as “the friction or opposition resulting from actual or perceived differences or incompatibilities”. During the second stage of team development (the norming stage), conflict often arises as differences in viewpoints escalate.
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Common techniques such as negotiation and compromise can be used as conflict should be dealt with constructively. Although conflicts are mostly seen as negative; they are not necessarily destructive to teams. Conflicts can lead to new ideas and can facilitate the surfacing of important problems that should be addressed.
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There are several types of conflict that teams experience: conflict over positions, strategies or opinion, mistrust or uneven communication, personality clashes and power issues and personal agendas.
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Organizational change is the process by which organizations adopt new ideas or behaviors to increase organizational effectiveness.
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They are external and internal factors. In other words, change from the environment and from within.
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External forces include changing demographics and characteristics of consumers (e.g. needs, taste, age, etc.), new governmental laws and regulations, global competition, and changing technology, among others. In other words, the changes can be brought on by all environmental sectors: technology, economics, customers, competitors, legal and global environment.
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